Nowadays, leaders are expected to deliver “more for less” again and again. As a matter of fact, many organisations had captured the low hanging fruits already years ago. Also, most of companies launched Digital Transformations and implemented Robotic Process Automation (RPA), virtual customer service representatives and more. Still, there is more what can be done to achieve operational excellence.
Regardless if you are a shared service, IT, HR, a production side, an operation at a bank, a hospital, corporate logistics or any other part of the business, operational excellence matters. After all, we all need to deliver results, and continually improve.